Northern Nevada March Member Meeting
Elevate the Patient Journey
and Cultivate a Culture of Compassion
Tuesday, March 10th, 2026 | 8:00AM - 9:00AM
Sierra Neurosurgery Group
5590 Kietzke Lane, Reno, NV 89511
Presented by: Arvin Operario, MBA, BSN, RN
Director of Patient Experience, Optum Nevada
NO FEE TO ATTEND!
About Arvin:
As the Director of Patient Experience for Optum Nevada, Arvin leads enterprise-wide strategies that elevate the patient journey and cultivate a culture of compassion aligned with Optum’s core values of Integrity, Compassion, Relationships, Innovation, Inclusion, and Performance. With extensive leadership experience and a strong clinical foundation, he ensures that patient-centered excellence remains central to organizational priorities.
In his role, Arvin leads a team of Patient Experience Specialists who collaborate with all employed and Optum Network providers and clinical teams to advance the C-I-CARE Service Philosophy. He oversees initiatives that strengthen service behaviors, enhance communication, and drive continuous improvement across the healthcare delivery system.
With more than 30 years of nursing experience, Arvin has served in diverse roles across clinical operations and nursing education. Before joining Optum Nevada, he managed multiple specialty clinics as the RN Manager at Southwest Medical in Las Vegas. He has also taught at various nursing schools, contributing to the development of compassionate, practice-ready future nurses.
Arvin earned his Bachelor of Science in Nursing from Emilio Aguinaldo College in the Philippines and holds a Master of Business Administration from the University of Phoenix. He is currently pursuing his Master of Science in Nursing at Nevada State University, reflecting his ongoing commitment to leadership, education, and lifelong learning.
Deeply engaged in community service, Arvin has served on several local boards and recently completed a five-year term as a Commissioner for Nevada’s Commission on Behavioral Health. He also volunteers his expertise by training law enforcement personnel on recognizing and safely responding to individuals experiencing mental illness—promoting awareness, de-escalation, and empathy in crisis encounters.
